FAQ
Frequently asked questions
Courses & Learning
How do I access my courses after enrolling? +
Once enrolled, your course is immediately available in your Learner Dashboard under My Courses. Simply click on the course title to begin your first lesson.
Can I download course materials? +
Downloadable resources such as worksheets, templates, and PDFs are available within individual course lessons where provided. Video content is available offline on Pro and Team plans via our mobile app.
What happens if I do not complete a course? +
Your progress is saved automatically. You can return to any course at any time and pick up exactly where you left off. There are no deadlines or expiry dates on your enrolments.
Account & Billing
How do I update my payment details? +
Go to Profile & Settings > Billing > Payment Methods. You can add, update, or remove payment methods at any time.
What is the refund policy? +
Individual course purchases are eligible for a full refund within 30 days of purchase, provided you have not completed more than 30% of the course content. Subscription fees are non-refundable once the billing period has started.
Can I share my account with others? +
Innovdemy accounts are for individual use only. Each learner requires their own account. For team access, see our Business plans, which include multiple seats and a central admin dashboard.
Certificates
How do I get my certificate? +
Certificates are issued automatically when you complete all lessons and pass any required assessments. You'll find them in your Learner Dashboard under Certificates, downloadable as a PDF or shareable to LinkedIn.
Are Innovdemy certificates recognised by employers? +
Innovdemy certificates demonstrate verified completion of a structured learning programme and are recognised by a growing number of employers and institutions. For recognition enquiries, contact partnerships@innovdemy.com.
Still need help?
If your issue has not been resolved through the FAQ or contact form, email support@innovdemy.com directly and mark your subject line URGENT. Our team will respond within a few business hours for urgent matters.